This Privacy Statement applies to any personal information you disclose to Earl and Duke and Homewares through your use of any products on the Site (as defined below), including but not limited to, becoming a registered user and purchasing any Earl and Duke product.
This Statement has been prepared by Earl and Duke ABN 32886869536.
PERSONAL INFORMATION WE COLLECT
When used in this policy, “personal information” has the meaning given to that term in the Privacy Act 1988. Personal information generally includes any information that can be used to personally identify you.
WE MAY COLLECT AND PROCESS YOUR INFORMATION AS FOLLOWS
When you access and use our website.
Any information that you provide by filling in forms on our website for transactional or any other purposes including any information we require to deliver, service or fulfil warranty obligations for products or services.
Details of transactions that you carry out through our site.
If you contact us we may retain a copy of that correspondence.
Details of your visits to our site and the resources that you access.
Fulfilling your orders.
Processing payments (including disclosing your personal information to our bank or financial services providers for payment).
During conversations or other communications with our team members.
When you complete purchase orders, registrations, requests or applications for our products or services (by phone, in person or electronically).
DATA COLLECTION AND ACCURACY
Any personal and non-personally identifiable information which you provide through this website or which Earl and Duke collect shall be used for statistical and marketing purposes, processing your order, managing your account, responding to any comments or questions you may have and – if you agree – Earl and Duke may occasionally contact you by email about forthcoming events, products and promotions.
We will endeavour to ensure that reasonable steps are taken to create accurate records of any personal information you provide through this website. However, we do not assume responsibility for confirming ongoing accuracy of your personal information.
Should any of your personal details change, or should you no longer wish to receive communications from us, you may update your details or choose to opt-out at any time by visiting your “My Account” page. Alternatively, please contact us via the contact methods outlined blow.
If you advise us that your personal information is no longer accurate we will make corrections as far as is practicable. Please update your records if any of the information you submitted during registration changes.
PROTECTING YOUR INFORMATION
Earl and Duke is committed to the complete privacy and security of your personal information. Our e-commerce platform uses standard security measures to safeguard and ensure that information shared with us is secure and private. Earl and Duke utilizes a number of encryption and security devices to make your shopping experience safe.
We utilize SSL (Secure Sockets Layer) technology to encrypt your information before it is sent over the Internet. All of your personally identifiable data is private and is never shared with or bought by any outside organization, excluding those defined in the Disclosure of your personal information section. We advise all of our users to protect their credit card number by never sending that number via email.
Although Earl and Duke does its best to protect any personal information which you submit, the internet is not completely secure and as such we cannot guarantee the security of your data submitted to Earl and Duke through this website or any Application. Any transmission is at your own risk.
Cookies are small pieces of information that are temporarily stored on your hard drive (not on our site) and are used to allow us to recognize your browser and track your visit. Cookies do not store any of your personal information. They are used to help make your overall experience quicker, easier and more efficient while also allowing us to improve our services.
You will need to have Cookies enabled on your internet browser in order to use this site to its fullest functionality.
When you shop on Earl and Duke website, we ask you to input personal information such as your name, email address, billing address, delivery address, telephone number, product selections and credit/debit card information.
When you submit your personal information on this website you will be asked to consent to the processing and transfer of your personal information at the checkout stage, as set forth in this policy.
If we are unable to collect the personal information required to fulfill our services, some or all of the following may occur:
We may be unable to provide products or services to you, to the requested standard or at all;
We may be unable to communicate with you to provide information about products and services that you have purchased from us, or may intend to purchase in the future;
We may be unable to tailor the content of our marketing communications to suit your preferences; or
Your experience when interacting with us may be delayed or not as efficient as you may expect.
DISCLOSURE OF YOUR PERSONAL INFORMATION
Earl and Duke must use other companies to perform functions on our behalf in relation to the purposes included within this policy. Such functions include credit/debit card validation and authorisation, webhosting, data analysis, and mailings.
Any third party used by Earl and Duke may be provided with access to your personal information, but only where this information is relevant for them to perform their functions. Earl and Duke always stipulate that third parties adhere to the same procedures that we follow with respect to your personal information.
Earl and Duke will not disclose any information about any individual without that individual’s consent, except to comply with applicable law or valid legal purpose.
We may send you direct marketing communications and information about products and services offered by us, if you choose to opt in to such communications.
You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us directly. You can unsubscribe from emails at any time by clicking the unsubscribe link on the footer of the email communication you have received.
We do not provide your personal information to any other organisations for the purposes of direct marketing.
Anyone who accesses and participates in interactive activities on this site including, but not limited to, blogs, message boards, contests, store and membership program, may be asked to register using their email address and an individual password. The secure storage of this private information is your obligation and you should take all practical and necessary steps to ensure that this information remains private.
CORRECTION OF YOUR PERSONAL INFORMATION
If you would like us to update or amend your personal information, please contact us and we will make the requested amendments.
We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.
PRIVACY & SITE CHANGES
From time to time, Earl and Duke may review and update its Privacy Statement with or without notice. Revised versions will be updated on the Site. This policy is effective from November 2016 and shall be interpreted in all respects in accordance with the laws of Queensland, Australia.